Refunds Policy
Refunds (on approved returns only) will be credited to your original payment method within 15 business days of receiving the returned item.
If it takes longer than that,
contact us at jeannepaquinindia@gmail.com
Damages or Wrong Items
To ensure a fair and transparent refund process, customers are required to record an unboxing video at the time of delivery.
If you receive a damaged, defective, or incorrect product, please share a clear unedited unboxing video within 24 hours of delivery. The video should clearly show:
The sealed package
Opening of the package
The product issue (damage / defect / wrong item)
Requests submitted after 24 hours or without an unboxing video may not be eligible for refund or replacement.
Once the issue is verified, we will initiate a replacement or refund as per availability and policy. Approved refunds will be processed within 15 working days to the original payment method.
This policy helps us protect our customers and prevent misuse while ensuring genuine concerns are resolved quickly.
Non-Returnable Items
- Used or worn items
- Gift cards
- Items once exchanged
